Refund policy
Returns and Exchanges
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We do not accept change of mind returns or exchanges.
To be eligible for a return, your item must be unused, unwashed, unworn and unaltered and in the same condition that you received it. It must also be in the original packaging with all tags and packaging in good condition.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges
We offer exchange for items that are defective or damaged or incorrect. If you wish to exchange an item, please send us an email at reception@olveston.co.nz within 10 days of receiving the item to request a return authorisation number from us. Please note: exchanges will not be accepted without a return authorisation number.
Once we have issued a return authorisation number for the item, please send the item to: Olveston Historic Home, 42 Royal Terrace, Dunedin, Otago, 9016, New Zealand.
It is your responsibility to make sure the item arrives back safely with us. We are not responsible for the safety of the item in transit. It is your responsibility to send us the item in an appropriate and safe manner. You should consider using a trackable shipping service or purchasing shipping insurance.
Once the item is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your exchange request.
If your exchange request is approved by us, a replacement item will be sent to you at the cost of the Council
We will email you a confirmation email once your replacement item has been dispatched.
Returns
We offer return for items that are defective or damaged or incorrect. If you wish to return an item, please send us an email at reception@olveston.co.nz within 10 days of receiving the item to request a return authorisation number from us. Please note: returns will not be accepted without a return authorisation number.
Once we have issued a return authorisation number for the item, please send your item to: Olveston Historic Home, 42 Royal Terrace, Dunedin, Otago, 9016, New Zealand.
It is your responsibility to make sure the item arrives back safely with us. We are not responsible for the safety of the item in transit. It is your responsibility to send us the item in an appropriate and safe manner. You should consider using a trackable shipping service or purchasing shipping insurance.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and/or bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at reception@olveston.co.nz
Cancellations
Please note that once an order has been made it cannot be cancelled. If there are any issues, please contact us at reception@olveston.co.nz and we can assist you.